This web site is owned and operated by Mantra Audio who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Town End House Skipwith Selby North Yorkshire YO8 5SQ United Kingdom
Phone: +44 (0)1757 288652
My VAT Registration Number 755 2172 34
Making A Purchase
The majority of styli are now no longer available as original equipment and unless stated 'Original', the replacement styli supplied are precision manufactured in Switzerland or Japan to high quality standards that ensure performance closely matches original as detailed. Many of these styli were fitted to universal cartridge types commonly used by various manufacturers of turntables and record players. Stylus part numbers and colours described are original and these may vary on supply according to supplier package labelling and manufacturer rationalisation for limited production runs. The styli shown are only suitable for the original cartridge fitted by the manufacturer of the player and may not be compatible if the cartridge has been replaced at sometime. Please check that the stylus shape shown in the image is the same as the one fitted before ordering. If in doubt then please email a photo of the stylus required for identification.
Because of Dealer Agreements please note, it may not be possible to process some cartridge orders to Worldwide destinations and certain products are only available for shipping within the UK and EEC.
When buying cartridges at the special Exchange price for delivery in the UK the exchange item must be returned within 7 days of receipt and for EU 14 days of receipt of the new cartridge ordered. If the exchange items are not received within 14 days then we will contact you again to clarify your intentions with a view to charging the difference in price to your credit or debit card. Exchange returns to Mantra Audio should be sent Tracked and Signed to cover insurance in case of loss.
Cartridges are only available at the Exchange price for delivery in the UK & Europe and NOT Worldwide.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments by Visa and MasterCard. Products are priced in GB Pounds and If you are shopping from a country other than the UK, place your order and your card company will convert the transaction to your own currency at commercial rates on the date of transaction.
The currency converter link in the left sidebar can be used to give an indication of the price of goods purchased in GB Pounds in another currency. The currency converter is only an indicator and should not be relied upon to give an exact conversion as rates change daily and will vary with actual rates applied by credit card companies on the date of transaction. We recommend that you complete the order first so that shipping charges are included to give an indication of the total for currency conversion before your order is confirmed and committed.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, we can take your order by telephone. UK customers can still pay by a cheque from a UK bank or Postal Order sent with an order to our business address.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you the items ordered complete with a receipted invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our prices include for postage, packing and insurance to UK delivery addresses.
European and Worldwide shipping and insurance charges depend on the value of the order placed and are calculated automatically. This will be detailed on your online order form and the total amout of your order, includiing shipping, is always shown before you enter any payment details.
We will normally send your order to you in 1 to 3 business days. International orders are generally received within 10 business days after sending.
UK customers should allow up to 10 business days for delivery as Royal Mail do not accept that a package is lost until after 10 business days. This excludes items in excess of £50 in value that are sent by Royal Mail Signed For or Royal Mail Special Delivery service that should be delivered within the time guaranteed for the respective service
European customers should allow up to 20 business days and Worldwide customers up to 25 business days before an item that has not been delivered can be considered lost in transit. Orders in excess of £30 in value are sent by Royal Mail Tracked and Signed For.
There are no guaranteed delivery dates available for deliveries outside the UK as this is often subject to the efficiency of the mail service in the receiving country.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim for loss or damage in transit. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by your postal service is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
Credit and debit card transactions are processed through SellerDeck Payments to ensure security of payment data. The invoice address given MUST be the same as that which appears on the customers credit/debit card statement and held by the Card Issuer.
We know of no documented cases of credit card fraud using information from our online shopping system. All credit and debit card transactions are SSL encrypted using 128 bit encryption, secure, private and tamper proof (padlock https://) and SellerDeck Payments powered by CreditCall is a PCI (Payment Card Industry) DSS (Data Security Standards) Level 1 Certified Payment Service Provider. Card details are not held in clear text on any web site.
Please note that deliveries over £100 will only be made to the Invoice address held by your Card Issuer unless by prior agreement with Mantra Audio
All our Original Equipment carry full manufacturer's guarantees. Other manufactured styli replacements are guaranteed for 12 months against quality and performance defects from the date of purchase. This does not include for damage during installation, cleaning and stylus wear. Items received faulty and/or damaged should be returned either for refund and/or exchange within 7 days of receipt complete with all manufacturers original packaging.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1757 288652 (International +44 +44 (0)1757 288652) or write to us at Town End House Skipwith Selby North Yorkshire YO8 5SQ United Kingdom
Mantra Audio do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Goods are not supplied for trial and return and no refund will be made in such cases. Because of the nature of Hi-Fi Cartridges, Styli, Headphones and including all items in sealed manufacturers packages, if the seal has been broken or the items are shown to have been used items cannot be returned under the Distance Selling Regulations and Consumer Rights Act.
We must be notified within 7 days of any incorrect order/items received. Goods returned for Exchange or Refund which have been ordered incorrectly or in error is the responsibility of the Customer who must pay the return postage or shipping cost. A deduction of £1 will be made on all UK Refunds to cover the cost of postal/packing charges incurred and included in the price. Shipping charges for orders sent outside the UK are not refundable. You are responsible for the cost and risk of loss or damage when returning the goods, so you should obtain proof of postage for goods up to £30 in value and for £30+ value use a tracked and signed for service with sufficient postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are supplied faulty.
Please contact us by e-mail before any goods are returned.
A Refund including the return postage cost will be made for goods found to be defective or faulty providing the goods are returned intact complete with manufacturers original packaging within 7 days of receipt and the returned goods are found to be faulty by oursleves or manufacturer. This does not affect your rights regarding manufacturers guarantees for products supplied within the guarantee period as applicable.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We accept payment by UK GBP cheque drawn on a London clearing bank, GB Postal Order, Giro Bank Cheque, and major Credit and Debit Cards. Debit card payments by Maestro and International Maestro will not be accepted. If you are not paying by credit or debit card, please send your remittance with your order by post. Orders from outside the UK must be by Credit Card to allow your card Issuer to make the necessary exchange rate conversion. The Exchange rate is always that charged by your Credit Card Company on the date of the transaction. Card transactions will not be authorised for payment prior to date of despatch.