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About Us

This web site is owned and operated by Mantra Audio who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Mantra Audio
Town End House Skipwith Selby North Yorkshire YO8 5SQ United Kingdom
Phone: +44 (0)1757 288652
Email: admin@mantra-audio.co.uk
My VAT Registration Number 755 2172 34

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Making A Purchase

The majority of styli are now no longer available as original equipment and unless stated 'Original', the replacement styli supplied are precision manufactured in Switzerland or Japan to high quality standards that ensure performance closely matches original as detailed. Many of these styli were fitted to universal cartridge types commonly used by various manufacturers of turntables and record players. Stylus part numbers and colours described are original and these may vary on supply according to supplier package labelling and manufacturer rationalisation for limited production runs. The styli shown are only suitable for the original cartridge fitted by the manufacturer of the player and may not be compatible if the cartridge has been replaced at sometime. Please check that the stylus shape shown in the image is the same as the one fitted before ordering. If in doubt then please email a photo of the stylus required for identification.

Because of Dealer Agreements please note, it may not be possible to process some cartridge orders to Worldwide destinations and certain products are only available for shipping within the UK and EEC.

When buying cartridges at the special Exchange price for delivery in the UK the exchange item must be returned within 7 days of receipt and for EU 14 days of receipt of the new cartridge ordered. If the exchange items are not received within 14 days then we will contact you again to clarify your intentions with a view to charging the difference in price to your credit or debit card. Exchange returns to Mantra Audio should be sent Tracked and Signed to cover insurance in case of loss.

Cartridges are only available at the Exchange price for delivery in the UK & Europe and NOT Worldwide.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments by Visa and MasterCard. Products are priced in GB Pounds and If you are shopping from a country other than the UK, place your order and your card company will convert the transaction to your own currency at commercial rates on the date of transaction.

The currency converter link in the left sidebar can be used to give an indication of the price of goods purchased in GB Pounds in another currency. The currency converter is only an indicator and should not be relied upon to give an exact conversion as rates change daily and will vary with actual rates applied by credit card companies on the date of transaction. We recommend that you complete the order first so that shipping charges are included to give an indication of the total for currency conversion before your order is confirmed and committed.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, we can take your order by telephone. UK customers can still pay by a cheque from a UK bank or Postal Order sent with an order to our business address.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you the items ordered complete with a receipted invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Our prices include for postage, packing and insurance to UK delivery addresses.
European and Worldwide shipping and insurance charges depend on the value of the order placed and are calculated automatically. This will be detailed on your online order form and the total amout of your order, includiing shipping, is always shown before you enter any payment details.

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Delivery Schedule

We will normally send your order to you in 1 to 3 business days. International orders are generally received within 10 business days after sending.

UK customers should allow up to 10 business days for delivery as Royal Mail do not accept that a package is lost until after 10 business days. This excludes items in excess of £50 in value that are sent by Royal Mail Signed For or Royal Mail Special Delivery service that should be delivered within the time guaranteed for the respective service

European customers should allow up to 20 business days and Worldwide customers up to 25 business days before an item that has not been delivered can be considered lost in transit. Orders in excess of £30 in value are sent by Royal Mail Tracked and Signed For.

There are no guaranteed delivery dates available for deliveries outside the UK as this is often subject to the efficiency of the mail service in the receiving country.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim for loss or damage in transit. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by your postal service is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

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Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

Credit and debit card transactions are processed through SellerDeck Payments to ensure security of payment data. The invoice address given MUST be the same as that which appears on the customers credit/debit card statement and held by the Card Issuer.

We know of no documented cases of credit card fraud using information from our online shopping system. All credit and debit card transactions are SSL encrypted using 128 bit encryption, secure, private and tamper proof (padlock https://) and SellerDeck Payments powered by CreditCall is a PCI (Payment Card Industry) DSS (Data Security Standards) Level 1 Certified Payment Service Provider. Card details are not held in clear text on any web site.

Please note that deliveries over £100 will only be made to the Invoice address held by your Card Issuer unless by prior agreement with Mantra Audio

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Guarantee

All our Original Equipment carry full manufacturer's guarantees. Other manufactured styli replacements are guaranteed for 12 months against quality and performance defects from the date of purchase. This does not include for damage during installation, cleaning and stylus wear. Items received faulty and/or damaged should be returned either for refund and/or exchange within 7 days of receipt complete with all manufacturers original packaging.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1757 288652 (International +44 +44 (0)1757 288652) or write to us at Town End House Skipwith Selby North Yorkshire YO8 5SQ United Kingdom

Privacy Policy

Summary
Mantra Audio do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality.
They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

To process and deliver your order we need to collect your name, address, email address and telephone number and your consent to us doing this is subject to your acceptance of our Privacy Policy - Full set out below that is embraced within these Terms and Conditions when an order is placed on our website. If you do not accept our Terms and Conditions and Privacy Policy you will not be able to complete your order.

Privacy Policy - Full -
Mantra Audio owners of this website is a business partnership (collectively referred to as "Mantra Audio", "the partners", "we" or "us" in this policy).
Maintaining the security of your data and protecting your privacy is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you according to the requirements of GDPR (General Data Protection Regulations) and other relevant legislation.
Our Data Protection Officer (DPO) is Martin Nichols, the business partner designated with overall responsibility for the development and implementation of this policy.
When you shop online, you consent to the use and transfer of your information under the terms of this policy. More generally the supply of goods and services is governed by our Terms and Conditions to be agreed when an order is placed. Please ensure you have read and understood them in addition to this policy.

OVERVIEW
Mantra Audio is committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you call to place an order, use your mobile device or go on line, provides you with information about:
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained; and
- your legal rights relating to your personal data.

HOW WE USE YOUR DATA
General
Mantra Audio uses your personal data to:
- provide goods and services to you;
- to make a tailored website available to you;
- to manage any registered account(s) that you hold with us;
- to verify your identity;
- for crime and fraud prevention, detection and related purposes;
- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
- to enable Mantra Audio to manage customer service interactions with you; and
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing
Promotional communications
Mantra Audio may use your personal data for electronic marketing purposes (with your consent) occasionally to keep you informed about new products, promotions and special offers on existing products that may be of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
1. making use of the simple "unsubscribe" link in emails.
2. contacting Mantra Audio via the contact channels set out in this Policy.

Web Banner Advertising
If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.
These advertisements are provided by Mantra Audio via market leading specialist providers using 'cookies' placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time - see below for further information.

Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service providers and suppliers. These include delivery, payment service providers and manufacturer/suppliers of goods.
Mantra Audio only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls to ensure they can only use your data to provide services to Mantra Audio and to you, and for no other purposes.

Other third parties
Mantra Audio use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We will not disclose your personal data to any other third party, except as set out below. We will never sell or pass on our customer data to other organisations or persons for marketing or any other purposes.

We may share your data:
- to comply with our legal obligations;
- to exercise our legal rights (for example in court cases);
- for the prevention, detection, investigation of crime or prosecution of offenders; and
- for the protection of our employees and customers.
- if we are sold or change ownership to another organisation to enable them to provide services to you.

How long do we keep your data?
We will retain your information for a reasonable period in order to fulfil our commitment set out in this policy or as long as the law requires or permits. The minimum period that we have to keep your data is 6 years to account for goods and services supplied required by HMRC.

WHAT PERSONAL DATA DO WE COLLECT?
Mantra Audio will collect the following information about you so that we can fulfil our commitment to you to process your order or requirement and to protect against fraudulent transactions:
- your name;
- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
- your correspondence and communications with Mantra Audio;
- purchases and orders made by you; and
- when you make a purchase or place an order with us, your payment card details;

HOW WE PROTECT YOUR DATA
Our controls
Mantra Audio is committed to keeping your personal data safe and secure at all times.
Our security measures include: -
- encryption of data on SSL servers and back office IT systems;
- use of third party payment service providers that are fully PCI DSS compliant;
- security controls which protect Mantra Audio back office IT systems from external attack and unauthorised access;
- implementing controls required to maintain our own PCI DSS compliance.
- internal policies setting out our data security approach and training for the partners and authorised employees.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
We will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Mantra Audio asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
Mantra Audio do not operate online accounts, however, we recommend that you take the following security measures to enhance your online safety more generally: -
- keep your account passwords private. Remember, anybody who knows your password may access your account.
- when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.
- avoid using the same password for multiple online accounts.

YOUR RIGHTS
You have the following rights:
- the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10) that may be waived at our discretion;
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
- (as set out above) the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Legal basis for Mantra Audio processing customer personal data
General
Mantra Audio collects and uses customers' personal data because is it necessary for:
- the pursuit of our legitimate interests (as set out below);
- the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
- complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Mantra Audio, including:-
- selling and supplying goods and services to our customers;
- protecting customers, employees and other individuals and maintaining their safety, health and welfare;
- promoting, marketing and advertising our products and services;
- improving existing products and services and promoting new products and services;
- complying with our legal and regulatory obligations;
- preventing and detecting fraudulent card transactions;
- handling customer contacts, queries, complaints or disputes;
- managing customer returns and warranty claims for quality defects and fitness for purpose of goods supplied according to the provisions of manufacturer/supplier warranties;
- providing insurance quotations for damaged and stolen goods replacements;
- effectively handling any legal claims or regulatory enforcement actions taken against Mantra Audio; and
- fulfilling our duties to our customers, colleagues and business partners.

Cookies Policy
What are cookies?
Like most websites, cookies are used on the Mantra Audio website to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart 'phones or 'tablets') as you browse this website. They are used to 'remember' when your computer or device accesses our websites. Cookies are essential for the effective operation of our website and to help you shop with us online. They are also used to tailor the products and services offered and advertised elsewhere during browsing activities.

Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.

How are cookies managed?
The cookies stored on your computer or other device when you access our website are designed by:
- Ecommerce software application providers used by Mantra Audio and are necessary to enable you to a make purchases on our website;

What are cookies used for?
The main purposes for which cookies are used are: -
- For technical purposes essential to effective operation of our website, particularly in relation to on-line transactions and site navigation.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to manage cookies for the most popular browsers are detailed in the guidance at http://www.aboutcookies.org.uk/

What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.

CONTACT INFORMATION
If you have any questions about how Mantra Audio uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
- phone us on: 01757 288652;
- e-mail us at: admin@mantra-audio.co.uk, or
- write to us at: Mantra Audio, Town End House, Skipwith, Selby YO8 5SQ
You have the right to lodge a complaint with the Information Commissioner's Office. Further information, including contact details, is available at https://ico.org.uk.

UPDATES
This policy was last updated in April 2018.
We reserve the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Mantra Audio.

We will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Mantra Audio web site assumes that they have read and accepted this Policy, as it may be amended from time to time.

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Returns Policy

Goods are not supplied for trial and return and no refund will be made in such cases. Because of the nature of Hi-Fi Cartridges, Styli, Headphones and including all items in sealed manufacturers packages, if the seal has been broken or the items are shown to have been used items cannot be returned under the Distance Selling Regulations and Consumer Rights Act.

We must be notified within 7 days of any incorrect order/items received. Goods returned for Exchange or Refund which have been ordered incorrectly or in error is the responsibility of the Customer who must pay the return postage or shipping cost. A deduction of £1 will be made on all UK Refunds to cover the cost of postal/packing charges incurred and included in the price. Shipping charges for orders sent outside the UK are not refundable. You are responsible for the cost and risk of loss or damage when returning the goods, so you should obtain proof of postage for goods up to £30 in value and for £30+ value use a tracked and signed for service with sufficient postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are supplied faulty.

Please contact us by e-mail before any goods are returned.

A Refund including the return postage cost will be made for goods found to be defective or faulty providing the goods are returned intact complete with manufacturers original packaging within 7 days of receipt and the returned goods are found to be faulty by oursleves or manufacturer. This does not affect your rights regarding manufacturers guarantees for products supplied within the guarantee period as applicable.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

We accept payment by UK GBP cheque drawn on a London clearing bank, GB Postal Order, Giro Bank Cheque, and major Credit and Debit Cards. Debit card payments by Maestro and International Maestro will not be accepted. If you are not paying by credit or debit card, please send your remittance with your order by post. Orders from outside the UK must be by Credit Card to allow your card Issuer to make the necessary exchange rate conversion. The Exchange rate is always that charged by your Credit Card Company on the date of the transaction. Card transactions will not be authorised for payment prior to date of despatch.

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