Mantra Audio

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*** MANTRA AUDIO - ESTABLISHED 1989 ***
Over 25 Years Experience supporting Vinyl

Security - Mantra Audio uses SellerDeck Payments to ensure compliance with Payment Card Industry Data Security Standards and SSL servers for encryption and protection of online data.
Free delivery to UK addresses - Prices shown are GB Pounds £ (€ approx) include VAT at 20% for delivery to UK and EEC member states. Click Info button for Currency Converter and shipping charges to other destinations.



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About Us

Mantra Audio was established in 1989 as a retailer of cartridges, styli and other Hi-Fi accessories for the vinyl enthusiast. If you have any suggestions or comments please email admin@mantra-audio.co.uk.

TERMS AND CONDITIONS

The majority of styli are now no longer available as original equipment and unless stated 'Original', the replacement styli supplied are precision manufactured in Switzerland to high quality standards that ensure performance closely matches original as detailed. Many of these styli were fitted to universal cartridge types commonly used by the many manufacturers of turntables and record players. Stylus part numbers and colours described are original and these may vary on supply according to supplier package labelling and manufacturer rationalisation for limited production runs. The stylus shown are only suitable for the Original cartridge fitted by the manufacturer of the player and not if the cartridge has been replaced. Please check that the stylus shape shown is the same as the one fitted, although the colour of the plastic may be different.

Products are priced in GB Pounds £. The Euro € price in brackets is approximate only and can vary according to the exchange rate at the time of transaction. The currency converter can be used to give an indication of the price of goods purchased in GB Pounds in another currency. The currency converter is only an indicator and should not be relied upon to give an exact conversion as rates change daily and will vary with actual rates applied by credit card companies on the date of transaction.

On clicking the Perform Currency Conversion button you will be transferred to a new page for the result and that you can return to the Mantra Audio catalogue page by clicking your browser back button.

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If using the converter please remember to use the VAT inclusive prices for European countries within the EEC and add rates for postage, packing and insurance according to value - see Making a Purchase and Shipping + Handling below.
Making A Purchase

To purchase just browse through the Catalogue, and click the Order button for any items that you wish to buy to place them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Because of Dealer Agreements please note, it may not be possible to process some cartridge/stylus orders to Worldwide destinations and certain products are only available for shipping within the UK and EEC.

When buying cartridges at the special Exchange price for delivery in the UK the exchange item must be returned within 7 days, for EU 14 days of receipt of the new cartridge ordered. If the exchange items are not received within 14 days then we will contact you again to clarify your intentions with a view to charging the difference in price against your credit or debit card. Proof of postage should be obtained for exchange returns to Mantra Audio.

Cartridges are only available at the Exchange price for delivery in the UK & Europe and NOT Worldwide.
Shipping And Handling

Our prices include for postage, packing and insurance to UK delivery addresses.

European and Worldwide shipping and insurance charges depend on the value of the order placed and are calculated automatically and will be detailed on your online order form, the total amout of your order, includiing shipping, is always shown before you enter any payment details.
Delivery Schedule

Please allow up to10 working days after posting for delivery in the UK except for Royal Mail Special Delivery items, (Royal Mail do not accept that a package is lost until 10 working days after posting) for Europe (20) and Worldwide destinations (25) business days which also includes items sent by Royal Mail International signed for. We endeavour to despatch stock items by return post and delivery is usually much faster. There are no guaranteed delivery dates available for deliveries outside the UK that is often subject to the efficiency of the mail service in the receiving country.
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges

Prices for products are shown excluding and including UK VAT (Value Added Tax). The VAT applies to products purchased for delivery within the UK and other EEC (European Economic Community) member states. The prices for goods delivered to worldwide and non-EEC member states are exclusive of UK VAT. This is calculated automatically when ordering from our online catalogue.
Credit Card Security

Credit and debit card transactions are processed through SellerDeck Payments to ensure security of payment data. The invoice address given MUST be the same as that which appears on the buyers credit/debit card statement and held by the Card Issuer.

We know of no documented cases of credit card fraud using information from our online shopping system. All credit and debit card transactions are SSL encrypted, secure, private and tamper proof (padlock https://) and SellerDeck Payments powered by CreditCall is a PCI (Payment Card Industry) DSS (Data Security Standards) Level 1 Certified Payment Service Provider. Card details are not held in clear text on any web site.

Please note that deliveries over £100 will only be made to the Invoice address held by your Card Issuer unless by prior agreement with Mantra Audio
Guarantee

All our Original Equipment carry full manufacturer's guarantees. Swiss manufactured styli replacements are guaranteed for 12 months against quality and performance defects from the date of purchase. This does not include for damage during installation, cleaning and stylus wear. Items received faulty and/or damaged should be returned either for refund and/or exchange within 7 days of receipt complete with all manufacturers original packaging.
Reaching Us

If you need to contact us, please email us on admin@mantra-audio.co.uk, alternatively, you can telephone 01757 288652 (International +44 phone without first zero) or by letter to Mantra Audio, Town End House, Skipwith, Selby YO8 5SQ, United Kingdom.
Privacy Policy Mantra Audio do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy

Goods are not supplied for trial and return and no refund will be made in such cases. Because of the nature of Hi-Fi Cartridges, Styli, Headphones and including all items in sealed manufacturers packages, if the seal has been broken or the items are shown to have been used items cannot be returned under the Distance Selling Regulations and Consumer Rights Act.

We must be notified within 7 days of any incorrect order/items received. Goods returned for Exchange or Refund which have been ordered incorrectly or in error is the responsibility of the Customer who must pay the return postage or shipping cost. We would recommend that a proof of postage for the return be obtained. A deduction of £1 will be made on all UK Refunds to cover the cost of postal/packing charges incurred and included in the price. Shipping charges for orders sent outside the UK are not refundable. Please contact us by e-mail before any goods are returned.

A Refund including the return postage cost will be made for goods found to be defective or faulty providing the goods are returned intact complete with manufacturers original packaging within 7 days of receipt and the returned goods are found to be faulty by oursleves or manufacturer. This does not affect your rights regarding manufacturers guarantees for products supplied within the guarantee period as applicable.

Remittance Terms

We accept payment by UK GBP cheque drawn on a London clearing bank, GB Postal Order, Giro Bank Cheque, and major Credit and Debit Cards. Debit card payments by Maestro and International Maestro will not be accepted. If you are not paying by credit or debit card, please send your remittance with your order by post. Orders from outside the UK must be by Credit card to allow your card Issuer to make the necessary exchange rate conversion. The Exchange rate is always that charged by your Credit Card Company on the date of the transaction. Card transactions will not be authorised for payment prior to date of despatch.
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