COVID 19 - Our online business is operating as normal but deliveries may be delayed in some areas.
EU CUSTOMERS - Sorry we have suspended exporting to the EU following BREXIT while we assess the impact the new EU IOSS VAT obligations on imports from third countries.
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Delivery Schedule

We will normally send your order to you in 1 to 3 business days. International orders are generally received within 10 business days after sending.

UK customers should allow up to 10 business days for delivery as Royal Mail do not accept that a package is lost until after 10 business days. This excludes items in excess of £50 in value that are sent by Royal Mail Signed For or Royal Mail Special Delivery service that should be delivered within the time guaranteed for the respective service

European customers should allow up to 20 business days and Worldwide customers up to 25 business days before an item that has not been delivered can be considered lost in transit. Orders in excess of £30 in value are sent by Royal Mail Tracked and Signed For.

There are no guaranteed delivery dates available for deliveries outside the UK as this is often subject to the efficiency of the mail service in the receiving country.

You must inform us within 2 working days if the goods are lost or damaged in transit so that we can make a prompt claim for loss or damage in transit. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by your postal service is sufficient evidence to establish that goods have been received.

Returns Policy

Goods are not supplied for trial and return and no refund will be made in such cases. Because of the nature of Hi-Fi Cartridges and Styli and including all items in sealed manufacturers packages, if the seal has been broken or the items are shown to have been used items cannot be returned under the Distance Selling Regulations and Consumer Rights Act.

We must be notified by e-mail within 5 days of receipt of any incorrect orders or faulty items received when further return instructions will be issued.

Goods returned for Exchange or Refund which have been ordered incorrectly or in error are the responsibility of the Customer who must pay the return postage and Shipping cost. Shipping charges for orders returned from outside the UK are not refundable. The Customer is responsible for the cost and the risk of loss or damage when returning the goods, A proof of postage/shipping should be obtained for goods up to £20 in value and for £20+ value a Tracked and/or Signed For service with sufficient postal insurance to cover the value. This does not affect your rights when we are at fault - for example, if goods are supplied faulty.

Any goods MUST be returned in saleable condition.

A Refund will be made for the price of goods found not suitable, defective or faulty providing the goods are returned intact complete with manufacturers original packaging and the returned goods are found to be faulty by oursleves or the manufacturer on inspection. This does not affect your rights regarding manufacturers guarantees for products supplied within the guarantee period as applicable.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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