We will normally send your order to you in 1 to 3 business days. International orders are generally received within 10 business days after sending.
UK customers should allow up to 10 business days for delivery as Royal Mail do not accept that a package is lost until after 10 business days. This excludes items in excess of £50 in value that are sent by Royal Mail Signed For or Royal Mail Special Delivery service that should be delivered within the time guaranteed for the respective service
European customers should allow up to 20 business days and Worldwide customers up to 25 business days before an item that has not been delivered can be considered lost in transit. Orders in excess of £30 in value are sent by Royal Mail Tracked and Signed For.
There are no guaranteed delivery dates available for deliveries outside the UK as this is often subject to the efficiency of the mail service in the receiving country.
You must inform us within 2 working days if the goods are lost or damaged in transit so that we can make a prompt claim for loss or damage in transit. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by your postal service is sufficient evidence to establish that goods have been received.
Goods are not supplied for trial and return and no refund will be made in such cases. Because of the nature of Hi-Fi Cartridges, Styli, Headphones and including all items in sealed manufacturers packages, if the seal has been broken or the items are shown to have been used items cannot be returned under the Distance Selling Regulations and Consumer Rights Act.
We must be notified within 7 days of any incorrect order/items received. Goods returned for Exchange or Refund which have been ordered incorrectly or in error is the responsibility of the Customer who must pay the return postage or shipping cost. A deduction of £1 will be made on all UK Refunds to cover the cost of postal/packing charges incurred and included in the price. Shipping charges for orders sent outside the UK are not refundable. You are responsible for the cost and risk of loss or damage when returning the goods, so you should obtain proof of postage for goods up to £30 in value and for £30+ value use a tracked and signed for service with sufficient postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are supplied faulty.
Please contact us by e-mail before any goods are returned.
A Refund including the return postage cost will be made for goods found to be defective or faulty providing the goods are returned intact complete with manufacturers original packaging within 7 days of receipt and the returned goods are found to be faulty by oursleves or manufacturer. This does not affect your rights regarding manufacturers guarantees for products supplied within the guarantee period as applicable.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.